Quick start, video guide, FAQs & troubleshooting
Must-Watch: 9 Easy Steps to Set Up
Watch this video first to set up your ProTemp S1, Breezo fan, and wireless probe in minutes.
Video Guide
Step-by-step tutorials for setup and daily use:
FAQ
Q: How do I pair my ProTemp S1 with the app?
A: Open the ChefsTemp app, go to “Add Device,” and follow the on-screen steps. Make sure Bluetooth and location are enabled on your phone.
Q: Why does my S1 show “LLL” or no temperature?
A: Make sure the main unit is fully seated on the base and all contacts are clean. Try resetting the S1 with the reset button next to the charging port.
Q: How long does the battery last?
A: A fully charged S1 lasts about 40 hours on Wi‑Fi or up to 300 hours on Bluetooth-only mode.
Q: Is my ChefsTemp waterproof?
A: The ProTemp Plus probe is IP68 waterproof, but the stand and Breezo fan are not waterproof. Keep them dry and avoid direct rain.
Q: What’s the warranty?
A: ChefsTemp offers a 1‑year hassle‑free warranty. If you have an issue, contact support and we’ll send a replacement.
Troubleshooting
- Device won’t turn on: Press the reset button with a paperclip. Charge with the original cable and a 5V/2A adapter.
- Wi‑Fi won’t connect: Make sure your router is on 2.4 GHz. Use the orange magnifying glass in the app to find your network, and double-check the password.
- Bluetooth stuck on C‑1: Clear all connections in the app, reset the S1, and pair again. Make sure location permissions are enabled.
- Probe not showing temperature: Ensure the probe is charged, connected to the right channel, and inserted past the safety line into the meat.
- App shows “disconnected”: Test the S1 near your router indoors. If it still disconnects, update the app and firmware, then re‑pair the device.
If these steps don’t help, contact support at [email protected] or call +1 (559) 563‑8838 (Mon–Fri, 8 AM–5 PM PST).